Frequently Asked Questions
Booking a separate appointment: For each major concern. Other issues may be discussed, but focusing on one main issue will ensure best care and allow us to see you and your fellow patients in a timely manner. In addition, most insurances will not allow a problem and preventative visit done at the same time. If you are having a problem and are scheduled for a preventative visit, we will usually attend to your problem issue.
Urgent Appointments: Let the receptionist know if you need to be seen urgently. We always keep a number of appointment times open for emergencies.
Family members: Please let us know to reserve time for any family members or friends who would also like to be seen around the same time as your visit so that we can best accommodate your needs, and schedule appointments accordingly.
Cancellation/Rescheduled: Please contact the office as soon as you know you are unable to make your appointment for any reason. We will make every effort to reschedule your appointment same day, otherwise at the next earliest availability.
Team Providers: Our providers collaborate shared care, thus if your usual provider is not available for your appointment, the attending provider will have access to your complete medical history and can address all health concerns with you for continuity of care. Any additions or changes will stay in your medical chart, and your usual provider will remain up to date on your plan of care.
Medications: We ask that you please bring all bottles of medication with you to your visit to ensure optimum quality of care.
Registration Forms: Our practice requires all patients complete a new registration package yearly. We know this can be cumbersome, however, we must provide new signatures yearly. To ease this process, we recommend that you print and complete forms ahead of time, and bring them with you to your visit.
Forms and letters: There is a fee assessed for completion of all forms and letters, which is due at the time of pick up; see the receptionist for details.
Identification: Please bring an official identification card along with your insurance card to each visit.
Medical Records: When requesting medical records for self or to be forwarded to another practice or facility, please present a signed consent form. Fees apply.
Prescription refills: Ask your pharmacist to submit your request by contacting our office. Please give us up to 48 hours to complete.
Arrival time: To help facilitate timely flow of all clinical appointments, new patients please arrive 30 minutes prior to scheduled visit; established patients should arrive 15 minutes prior to visit.
Auto Accidents/Work Related Injuries: Payment is due in full at time of visit.
Communications: For your convenience, you can communicate with your provider and staff via our patient portal. Ask our staff how?
Results: See policy.
Location: Cross streets. Lee Highway/North George Mason Drive. Five minutes from East Falls Church Metro. Bus stop at front door. Free parking in rear.